Creams N' Caps Q&A




Is the lab that made my product licensed and does it follow proper compliance guidelines?

Our lab is licensed with the board of pharmacy and is compliant for the production of non-sterile medications.

What equipment was used to make my product?

All of the lab equipment we use to make our products are certified by an independent third party to the highest standards.

What type of qualifications does the person making my product have?

Every individual hired, goes through our hiring program focusing on three main areas: medical experience and certification, critical thinking analysis, and patient objective awareness. Individuals are hired based on test performances and are reassessed every 90 days. All technicians are licensed in the pharmacy's residing state.

How do you ensure product quality?

We have adopted standard procedures dedicated to quality assurance at every step in the prescription process. From product/ingredient check in, to formulation, fulfillment and shipping; all of our formulations undergo quality assurance oversight to yield the best results. Absolutely no formulation is released from our facility until is it Creams N' Caps approved for quality assurance.

Were the ingredients placed into my products tested and certified in the United States?

At Creams N' Caps, we only accept the finest ingredients in North America. Upon entry to our facility, quality assurance personnel check in every ingredient, undergoing various quality checks and uploading required documentation. Any product that is missing the required quality documentation, either an MSDS sheet or Certificate of Analysis, is immediately rejected and returned back to the manufacture.

Does my product have a lot number and use-by date? How did you determine the date?

We have developed a custom barcode scanning software that produces an automatic lot number for our products, ensuring availability, accuracy, quality and traceability. Our lot numbers are determined by product use-by date standards. Every ingredient that enters our lab has one year of life expectancy from the date it was made. When we develop new formularies, we consider all of the ingredients we use and refer to the ingredient with the least life expectancy, for new formulation life expectancies. For this reason, we do not use any ingredients in our products with a use-by date that is less than 6 months to date.
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